Refund policy
I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at pppembracingsensory@gmail.com
If your return is accepted, you will pay the return shipping, and be given instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original cost + shipping you paid to have it returned, by the same payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you would like an exchange, the new product needs to be the same cost as the original product with free shipping.
If more than 15 business days have passed since we’ve approved your return, please contact us at:
pppembracingsensory@gmail.com
You can always contact me for any return Question at:
pppembracingsensory@gmail.com
